Why do 9-1-1 operators ask so many questions?
Our goal is your safety and the safety of the responders. To achieve this goal we need to have a clear picture of what is occurring. We start off every call with the basic questions:
  • Where is the incident taking place

  • What is the problem - tell me exactly what happened

  • What is the phone number you are calling from



Based on the incident type it is likely that more questions will be asked. Please be patient, as safety for all parties involved is our goal.

Show All Answers

1. When should I call the non-emergency number?
2. Why do 9-1-1 operators ask so many questions?
3. When I call 9-1-1 on my cell I am not always connected to the right community. Why is that?