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Water / Sewer / Refuse Billing

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1. What do I do if I am selling or buying a home in Fox Lake?

If selling your home, please click on the link below and submit the Final Bill Request. Additionally, you can have your realtor or attorney contact us directly at 847.587.3945 and we will provide them with the form via email or fax. Completed forms can be emailed to utilitybilling@foxlake.org, faxed to 847-587-2237 or dropped off at the Village Hall. Please provide information at least 2 days prior to closing.

2. How, when & where can I pay my bill?

We offer many modes of making payment to your account. We accept cash, check, Visa, Master Card, Discover, Money Order, Certified Check or Cashiers Check. 

• Pay through the mail to: Village of Fox Lake 66 Thillen Drive, Fox Lake, IL 60020. 
• Pay online through this website. Click Online Bill Pay from the homepage. 
• Pay in person Monday – Friday, 8:00 AM until 5:00 PM at the Village Hall. 
• Pay 24 hours a day/7 days a week using our Night Drop Box, located in front of the Village Hall or by calling the PSN automated system at 877-885-7968.  
• Sign up for Direct Debit and we can automatically debit your checking account on the exact due date that your balance is due. Please submit the Direct Debit paperwork to the Utility Billing Clerk at the Village Hall to get signed up.

3. How often am I billed for my utility services?

Utility bills are sent out on the 15th of the month for a two month service period. Volo residents are billed for a four month period.

4. What services am I being billed for?

Refuse service is available to all residential units, therefore it is billed accordingly. The location of the property will determine whether your are billed for water, local sewer, regional sewer and/or the Excess Flow Surcharge.

5. Is my bill for actual water usage, estimated or something else?

All bills are based upon an actual water usage reading. However, from time to time the Water and Sewer Department may have trouble retrieving a reading from your meter and as such an estimated reading is necessary. If that is the case, your bill will indicate that the consumption being reported is an estimate. Under these circumstances, a follow-up letter is sent to the property owner requesting an appointment to inspect the water meter.

6. When is my bill due?

Each bill is due by 5:00 PM 1 month from the date that you are billed. For example, if you are billed on January 15th then your payment is due in full by February 15th..

7. How do I sign up for automatic Direct Debit payment?

Stop by the Village Hall, pick up an application, complete it, attach a voided check and return it right there, or complete the direct debit application,then return it via mail, drop box or in person at the Village Hall. 

* Please remember to include a voided check.

Direct Debit Application

8. What do I do if I have to change my billing information?

Please provide all change of address requests in writing.
- You may notate on the payment stub when you make payment to your account.
- You may fax your request to 847.587.2237
- Mail requests to the Village of Fox Lake at 66 Thillen Drive Fox Lake, IL 60020
- E-mail requests to utilitybilling@foxlake.org

9. What do I do if I am renting out my home?

We can only bill the owners of the property. However, renters can still make payments to the Utility account and sign-up for Direct Debit as well.

10. What do I do if my bill seems too high?

If your bill seems too high, please first check for running water, leaks, or dripping faucets. A leak of only 1/8 inch can produce a daily loss of 2,800+ gallons of water. If it doesn’t appear as if there is a reason for the high water usage, then please contact the Utility Billing Department immediately at 847.587.3945.

11. Why am I billed for sewer service from Lakes Region Sanitary District and water service from Fox Lake?

In some areas of Fox Lake Lake County provides sewer service. They bill their customers directly for the sewer service. The Village of Fox Lake then bills for water. The Lake County number is 847-377-7500.

12. Why am I billed for water service from Volo and sewer service from Fox Lake?

Residents from the Village of Volo do not have a sewage treatment plant and therefore have contracted with the Village of Fox Lake to receive sewer service.

13. How do I get a duplicate copy of my bill?

You may call or stop by the Village Hall to request a copy of a particular bill.

14. Who do I contact if my garbage or recycling isn’t picked up?

Refuse and recycling pick-up service is provided by Waste Management. You may reach Waste Management at 800.796.9696.

15. What happens if I do not make my payment by the due date?

If your payment is not received in our office by the due date, then a 10% penalty is added to the balance. If the payment continues to remain unpaid 30 days after the bill due date, another 10% penalty of the current charges balance will be added to the account balance. If the account remains delinquent, then a hearing occurs and an additional $50.00 fee is added to the account balance as well as a $25 administrative fee applies. After the Termination Notice deadline has passed, Water and/or Sewer service may be discontinued and a disconnection fee of at least $200 may be added to the balance as well as other associated fees.

16. How may I contact the Utility Billing Department?

We are located at the Village Hall at 66 Thillen Drive, Fox Lake.
Telephone: 847.587.3945
Fax: 847.587.2237
Email: utilitybilling@foxlake.org

17. How can I view my current bill?

Your account balance can be viewed online. Select On-line Bill Pay from the home page. You will be prompted to enter your account number and owner name. This will allow you to view an account with a balance due.